Ended mystery pricing policy, we identify size and unit price on our proposals. We introduced color coded floor plans thus identifying frequencies of cleaning.
Initiated fax advance notices to our clients and their security departments. We identified the technicians you could expect and areas of work for each visit.
Only company insured vans used to deliver our crews.
Emergency 800 number pager.
Auto CAD introduced as our standard for takeoffs and frequency planning.
IFMA IAQ schools for staff.
First round of price decreases shared with our clients.
Extended appearance warranty introduced to clients
with new carpet.
IICRC certified schools for all technicians and managers.
Certified carpet tile installation schools are completed.
Weekly spot cleaning introduced to most clients.
Certified Bruce Hardwood floor maintenance
and repair firm.
Second round of price decreases shared with our clients.
Company paid health plan introduced to all associates.
Cell phones issued to all employees. Can say goodnight to their children.
Full-time upholstery cleaning technician brought on staff. It takes very different skills.
Company paid dental plan for all associates.
Company paid $250,000 life insurance plan
for all associates who qualify.
Third round of price decreases shared with our clients.
401k plan introduced for all associates.
Initiated electronic and advance notice and Tech Log for due diligence reporting.
Fire caused total business loss; we were out of business for 24 hours. Good backup process saved all important data. New equipment and back at work next business day.
Random drug testing put in place.
Joined USGBC and initiated LEED protocols for delivery and reporting for our clients.
Cell phone policy established to prohibit camera phones used by any SquareCare associate.
AutoCAD documents converted to Adobe so all clients can view our schedule and plans.
Purchased Smart Car (for two) that enjoys 45+ city
and 60+ highway mpg. Doing our part for energy conservation.
